Care of Data

We have two highly available, load-balanced data centers located in West Chester, Ohio, and Aurora, Colorado that provide backup and restoration points to protect your critical information. For Enterprise Backup, Replication, and Disaster Recovery, OSIS leverages storage frame snapshots, block-level, and file-level backups at current regular intervals. Data is then replicated to our Co-Location facility in real-time. In addition, we perform a full database backup of Production nightly for report server updates.

Both of our data centers are completely secure - they are staffed 24 hours a day with a dedicated IT compliance officer and round-the-clock security and technical staff, monitoring the physical and infrastructure environments. Both data centers require multi-factor authentication access utilizing biometric scanners and five-zone security access with cage security cameras. The power and cooling specifications allow for consistent high-quality performance through hot/cold aisle configuration, UPS and cooling redundancy, 100% power SLA, and more. You can rest assured knowing your mission-critical data is in good hands. 

Disaster Recovery

We understand the possibility of a disaster and have designed a unique disaster recovery strategy to ensure your business is not impacted. By utilizing both of our live data centers, we provide continuous data replication between sites with fifteen minutes Restoration Point Backups (RPO), Recovery Time Objective (RTO), and multiple connectivity paths to eliminate points of failure in case of disaster. If a disaster occurs in your production environment, your replication will be rapidly available to you. While others may be comfortable with multiple days to recover, OSIS has invested in enterprise disaster recovery technology to ensure your data is protected with integrity and accuracy while maintaining compliance with industry regulations.

Security Features

Security is one of our highest priorities. We have set policies and procedures to ensure that we are exceeding all standards set forth in the HIPAA Security Rules. OSIS employs a combination of industry best practices such as NIST, ISO, PCI, HIPAA, and other vendor guidelines to formulate the best possible security for the environment. We utilize next generation firewalls through Fortinet and next generation antivirus solutions from CrowdStrike. Additionally, we monitor all active directory interactions and leverage a SEIM to aggregate all event logs. Our storage appliances are fully encrypted - we use HPE Nimble Storage, HPE 3PAR, and Pure Storage.

Managed IT Services

Sometimes health centers have a need for additional guidance and support from OSIS where they may need an expert technical resource to help with daily needs. At OSIS, we can provide these Desktop Services by assigning the health center with a Support Technician. The technician has the capability to track, configure, setup, maintain, and troubleshoot all IT inventory including and not limited to laptops, desktops, docking stations, monitors, and Network Equipment. Most importantly, the OSIS Support Technician bridges the gap between OSIS and the health center and plays the role of the eyes, ears, and hands for the health center.

Notable Desktop Services at OSIS Include:

• Anti-Virus & Security Management

• Patching

• Asset Tracking

• Equipment Support (onsite or remote)

• Microsoft: Office 365

Key Benefits

• Reduction of time, cost, and resources 

• Multiple real-time, round the clock monitoring solutions to ensure your systems are always running at peak performance

• Monitor all layers of your environment - network, virtual, physical, and application

• Migration services from existing environment, including project management and technical assistance

• Maintenance and support of all equipment and operating system software

• Faxing, printing, and scanning support 

• Authenticated single sign-on capabilities 

• Onsite internal network consultation to ensure overall performance 

• Formulary, CPT, and ICD Code updates